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Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Two days ago I started getting messages about running out of storage space. I have the free version of 2GB of space but have earned additional space by referring friends. (9.75GB)
Online dropbox shows that I am using 10.1 GB of space yet using explorer, I see that I'm only using 2.2GB of space. Almost everything in the folders is small jpgs and Doc files which really don't take up a lot of space. I have several shared folders but empty them as soon as someone shares something with me. To try and resolve the issue I have tried:
- Finding and deleting large files but there arn't any that I can see
- Using the bot. I keep getting "Increase your storage options"
- Clearing the cache
There is a large discrepancy between the 10.1 GB of space dropbox says I' using and the 2.2 GB I show.
Any advice???
Thnks.........
Well, I was able to answer my own question.
Someone had uploaded a large HIDDEN file (7GB) unknowingly to a "shared folders". I was finally able to see the size of her usage.
After I deleted all the files including the one I never saw, the space freed up.........
Tnx to all.............
