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Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
6 years ago

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
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  • Ross_S's avatar
    Ross_S
    6 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

gplhl72's avatar
gplhl72
Explorer | Level 4
I’m getting the same. I’ve got over 13gb. With only 80% used. Todays sensationalist lie says it’s about to stop syncing unless I act. Why are they not being honest. This makes me less likely to use them as long term paid solution. I’m more likely to go with another provider as Dropbox are liars.
gtb's avatar
gtb
New member | Level 2
2 years ago

 

Hi,

   It looks like this bug has resurfaced.   (using base level  instead of base+extra for comparison to limits).
i received an email, and on investigation several prompts on the web-site.

 

Please let me know if this is a planned lowering of the basic limit (and not grandfathering legacy users); and/or expiration of the extra space.

All and all am very happy with dropbox, and as a former s/w engineer know that stuff happens, and that getting fixes through the pipeline/ bureaucracy can take time.

 

see image below, 2 different quota's shown (i highlighted in yellow, and redacted my email)

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gtb! Thanks for posting here.

     

    The actual quota that’s available for your Dropbox account is 5.75GB, as shown when clicking on your avatar (you can also see this here).

     

    The page that you’re currently looking at is just showing the minimum quota for Dropbox Basic, which is indeed 2GB.

     

    Hope that clarifies things.

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