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Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
6 years ago

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
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  • Ross_S's avatar
    Ross_S
    6 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

gkzsolt's avatar
gkzsolt
New member | Level 2
6 years ago

Hi,

Yesterday I get a message saying

"Your Dropbox is almost full: 5% of storage space available"

"This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrade your Dropbox today and get up to 3 TB (3,000 GB) of space and powerful sharing features."

But on my personal account Plan page (https://www.dropbox.com/account/plan), it shows the following:

Personal Dropbox space:  Using 2.51 GB of 5.25 GB

Regular files (1.68 GB)  Shared files (847.15 MB)  Unused space (2.74 GB)

Is something wrong with the Accounts ability to count?

 

  • RobC's avatar
    RobC
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi all,

    An internal system error automatically triggered the sending of these emails to some users incorrectly. 

    It was initially reported to us on another thread here. You also can check out the solution posted there if you want some more info.

    Really sorry for any confusion it might have caused.

  • mark130's avatar
    mark130
    New member | Level 2
    6 years ago

    I had the same message and am using 47.5 % of 4.2GB. I am very confused.

    • DJSpa's avatar
      DJSpa
      Explorer | Level 4
      6 years ago

      I had the same message, with my account saying I am using 1.977 out of 5.88 available.

      It looks like 1.977 is very close to 2 ... so it looks like Dropbox is ignoring the (3.88GB more) 'earned' extra space promised by Dropbox.

      I wonder if an explanation and/or apology from Dropbox would be welcome?

      • DJSpa's avatar
        DJSpa
        Explorer | Level 4
        6 years ago

        You have now apologised for saying 1.977 is approaching 2GB when I have 5.88GB available.

        Your apology is almost as wrong as your original mistaken email. You now say I have "used 49% of your 4GB allowance".

        This is more nonsense. My account tells me, correctly, that my allowance is 5.88GB.

        Come on, DropBox, please get your numbers correct ... this looks like a mess !

        Can someone be put onto this error-trail who can count please?

        Warm regards ...

         

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