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Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Why am I getting a Dropbox almost full email? It even says it won't save any new changes. Is this spam? I am using less than half of my Dropbox space.
- Daphne
Dropbox Staff
Hey there Bob S.15, thanks for reaching out to us with this!
Just as a side note, I've merged your post here as it pertains to the issue described here and so I can point you to the accepted solution here. It seems we had a technical issue and Ross has explained this in a bit more detail.
Sorry for any confusion caused by this and let me know if you have any other questions.
Thanks!
Same here, I'm only using 45% of my space but I got that same email. I assume this is Dropbox's latest push to get rid of non-business users. If so, I'm more than willing to leave. I have been thinking about dumping dropbox because I already have space on Onedrive and Amazon Drive for less money.
Gunso wrote:Same here, I'm only using 45% of my space but I got that same email. I assume this is Dropbox's latest push to get rid of non-business users. If so, I'm more than willing to leave. I have been thinking about dumping dropbox because I already have space on Onedrive and Amazon Drive for less money.
@Gunso The cause of these emails was solved several hours ago, click "Solved! Go to solution", this link is clearly displayed throughout this topic
Mark_UK wrote:@Gunso The cause of these emails was solved several hours ago, click "Solved! Go to solution", this link is clearly displayed throughout this topic
The message that I replied to that had not yet been merged into this thread with the answer when I hit reply. Had I not read the community a bit more, I would have closed my account already. I bet there are many others that received the email and simply said to themselves "well, if 45% usage is too much, I'm leaving" without looking into it further. There hasn't been a retraction email sent out, so Dropbox shouldn't consider the issue resolved.
