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Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
I got the same email today! I have a Dropbox Plus account with 2TB storage. I have only used 3.2GB.
The email addresses me by name, so if this is in fact a scam of some kind as suggested below, there must have been a data breach. If there are a lot of these emails around; they must be:
- alarmist errors,
- security problem,
- some kind of sneaky marketing.
I didn't click the link -- I went straight to my account...
Please can Dropbox investigate properly? Cancelling notification emails is NOT a solution -- as has been pointed out, we would then get no warning of a genuine lack of space.
I have the same email. I am...
"Using 1.07 GB of 2.25 GB"
Something is wrong.
I got the same email. I'm using only 6.25GB of 12.98GB in my free acount, i.e., less than half the available space, and I haven't added or removed any large files recently. I have only one Dropbox account, and this message was sent to the email associated with that account.
It doesn't seem to be a phishing scam - the link in the email doesn't send me to a dodgy 3rd-party website, but to a page on the official Dropbox website which says: "You’re almost out of room! Adding another file could fill up your account. Make sure you’ll be able to sync or use your files when you need them." With a button saying "Upgrade now".
But it *does* have the appearance of a scam, in that it is giving me false information (that my Dropbox is nearly full) and using fake scare tactics (that no changes will be saved until I upgrade) to trick me into upgrading to a paid account that I have no need for.
Benefit-of-the-doubt would suggest that this is more likely a mistake than a deliberate scam on Dropbox's part, but it is something that needs looking into as a matter of urgency if these false emails are still going out. I hope you will also be sending a correction and apology to anyone who has already erroneously received one.
