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Forum Discussion

Fullbore's avatar
Fullbore
Helpful | Level 5
6 years ago

Why do you say I have no space when I do?

I am using 2.81 GB of 6.75 GB so why did dropbox send this email- This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
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  • Ross_S's avatar
    Ross_S
    6 years ago

    And I'm back...

    Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, ​​it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.

    We'll make the change and no further users should receive this email incorrectly after the weekend. 

    (I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)

    Many thanks for highlighting here and saving other users the pain!

     

Anna N.3's avatar
Anna N.3
Helpful | Level 6
6 years ago

Hi there, I know this is an older thread, but I am having the exact same problem. The wording of the email I got is the same as well: "This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape."

I checked my free Dropbox space online and via the app: online it says I have 32.42 GB free, in the app (Mac) it says I have  48% of 62.4 GB free. Either way, I have PLENTY of space left...  and yes, the email address is the one I personally use for my Dropbox Account.

Can I safely ignore this email?

Thanks & cheers

  • rkny's avatar
    rkny
    New member | Level 2
    6 years ago

    Just got the same email, but I am only using 2.5gb of 5gb and it's an old account I don't use anymore. I logged into it and verified no rogue files added, so not hacked.  

    I'm guessing a glitch. 

    • AllenTorres's avatar
      AllenTorres
      New member | Level 2
      6 years ago

      i use dropbox for integrate domain but after few its say my space is over and its asking for upgrade to paid package codeinedosage  even its not opening 

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