You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Where is the account I'm paying for?
Hi! I'm being charged 11.99 for months for the account I haven't been able to locate. Payment receipts come in through PayPal. When I log in to Dropbox with both emails that I use, Dropbox says I onl...
Hi Hannah,
Thnx, I figured it out another way.
Unfortunately, the receipt that is sent by PayPal doesn't include the 12-digit code, nor it is included in the payment data in the csv exported from PayPal.
The link you have provided is great and would solve my issue sooner or later; there was a possibility of further assistance in case the reference number is missing.
Many thanks and have a good day.
I am being charged for Dropbox plus £9.99 but on my account it says that I have Dropbox basic. Can someone help me with this please?
Megan
Dropbox Staff
Dropbox StaffHey joewarioba , welcome to our Community!
I'm here to help. I just sent you an email, in order for us to look into this closely.
Reply back to me and we'll take it from there.
Cheers!
