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Forum Discussion
Upgrade Failed
Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
I upgraded to Dropbox Plus, Charged me but gave an error.
Upgrade via the Dropbox mobile app ios
- Hannah
Dropbox Staff
Hey burak45, are you getting this error, when clicking on 'restore purchases' in the Dropbox app settings?
yes i am getting error "Unable to Restore Purchases"
- Nancy
Hi burak45! I hope you’re doing well.
I’ve removed the email address showing on your last screenshot, so that it’s not publicly visible.
Can you please compare that email address with the email showing in your Dropbox app settings and let me know if they’re the same? Please don’t post them on the forum; we just want to make sure you have not been billed for a different Dropbox account.
