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Rakheelaloobhai's avatar
Rakheelaloobhai
New member | Level 2
2 years ago

Upgrade Failed

Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”
Dropbox Plus
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Rakheelaloobhai, thanks for bringing this to our attention.

 

Did you upgrade via the Dropbox mobile app on your iOS device, or via the Dropbox site directly?

 

This will help me to assist further!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Rakheelaloobhai, thanks for letting us know.

     

    If the payment went through and you have the purchase receipt email from Apple, can we reach out to you via email, to look into this further?

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