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Forum Discussion
Unmerging two dropbox accounts
Hi there,
I have had my own free personal dropbox accounts for years and referred a lot of friends so had around 12GB of space.
I recently got invited to join my company's Business Dropbox account and it asked me to merge or create another account. I accidently clicked merge and now all of my personal files and space has been added to the company's business account.
Please can someone let me know how to seperate these accounts? I now realise I should have created a new account.
Thanks,
Tigran
Hi tigransmith, welcome to the Dropbox Community!
To return to an individual account, you can ask the team's admin to convert you back to one following the steps shown in this article.
Let me know how it goes or if you have any other questions. Thanks!
- Lusil
Dropbox Staff
Hi tigransmith, welcome to the Dropbox Community!
To return to an individual account, you can ask the team's admin to convert you back to one following the steps shown in this article.
Let me know how it goes or if you have any other questions. Thanks!
That worked perfectly Lusil - thank you.
Although before the merge I had 12gb of total space on my Dropbox Account (i referred a lot of friends and have had an account for some time) but now I only have 8gb. Where has this space gone and how do I get it back?Thanks,
Tigran- Lusil
Thanks for getting back to me, tigransmith.
You should see all referrals and their status in your Plan tab, and each referral should equal to 500 MB on a Basic account, and 1 GB if you're on a Plus or Professional subscription.
If you find that your referrals don't match the total storage reported in your account, let me know and I'd be more than happy to look into it for you.
Keep me posted!
