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Forum Discussion
Unknown credit card charge on basic free account
I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
- Thanks for the update and I hope you had a great weekend!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know!
Anyone else have this problem. I see on my statement that Dropbox just automatically charges me a full year subscription twice in a row when I am running on less than 2 GB with the FREE subscription status. Then funny enough one of the charges was refunded. What about the other one Dropbox?? Are we just paying for FREE accounts without our knowledge here. Think maybe this company is trying to pull a fast one and pull in some quick money so they can cook the books.
DROPBOX - PLEASE REFUND MY ACCOUNT IMMEDIATELY! and next time ask me before charging my card for nothing.
- Hannah
Dropbox Staff
Hey Dissatisfied95, sorry to see you're having trouble.
It sounds like you might be getting charged for a different account.
Is it a credit card charge? If so, you can find out the email of the account using this page.
Is it an account you can access and cancel?
