You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Nick O, thanks for joining our Community.

 

I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

Nick O's avatar
Nick O
Explorer | Level 3
2 years ago

Hi Hannah, yes absolutely do, please, thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Nick O! I just logged a ticket for you. 

     

    When you get the chance, please reply back to me, and we’ll have a closer look.

     

    Cheers.

    • Nick O's avatar
      Nick O
      Explorer | Level 3
      2 years ago

      Hi,

       

      You asked me to reply to you so this is me doing that.

       

      I'm not sure what else I'm supposed to be doing, but I guess you'll help me?

       

      Thank you,

      Nick

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Nick O 

         

        You need to reply to the open ticket via email

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!