You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Nick O's avatar
Nick O
Explorer | Level 3

I'm being charged €19.99 a month for Dropbox even though I only have a Basic Account, and I can't get help!

My transaction id is TEN digits long, not twelve, so that prompt does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me?

I have two Dropbox accounts that I'm aware of. Both are Basic. I would be happy to completely delete them.

 

I cannot contact support directly because I'm on a Basic plan.

Thank you for your help,

Nick.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Nick O, thanks for joining our Community.

 

I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

  • Nick O's avatar
    Nick O
    Explorer | Level 3
    2 years ago

    Hi Hannah, yes absolutely do, please, thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Nick O! I just logged a ticket for you. 

       

      When you get the chance, please reply back to me, and we’ll have a closer look.

       

      Cheers.

      • Nick O's avatar
        Nick O
        Explorer | Level 3
        2 years ago

        Hi,

         

        You asked me to reply to you so this is me doing that.

         

        I'm not sure what else I'm supposed to be doing, but I guess you'll help me?

         

        Thank you,

        Nick

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