You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
Billing
Payments
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey Danabccrrfoxvalley, welcome aboard our Community!

If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account. 

You can try our lookup tool, to search for the payment and see which account it's for. 

Let me know if you have more questions!
Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
4 years ago

There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
    • beat lakeside's avatar
      beat lakeside
      Explorer | Level 3
      4 years ago

      I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.

      • peytonHawaii's avatar
        peytonHawaii
        New member | Level 2
        2 years ago
        There is a $125.27 charge to my credit card from 185 Berry Street in San Fran. Checking to see if this is annual charge. Credit card company has flagged it
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        OK, Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!

        Also, beat lakeside, would you like me to reach out to you via email as well, so we can look into this?

        Let me know.
    • D3vil's avatar
      D3vil
      New member | Level 2
      4 years ago

      Hi Hannah can u contact me by email  i have same problem  its urgent

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey D3vil, thanks for commenting on this thread.

        Sure thing, I just reached out to you via email, so we can continue from there!
  • beat lakeside's avatar
    beat lakeside
    Explorer | Level 3
    4 years ago

    There is a transaction ID MVG6T4QTYC74. Please advise.

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