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Forum Discussion

stgray's avatar
stgray
New member | Level 2
2 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
Nobodybob's avatar
Nobodybob
New member | Level 2

I also have a charge coming off my card for 2 months now of $20.00 And the same address https www.HELL  Ca94158  14157660273

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Nobodybob. If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. 

 

Just don't forget to provide us with your ticket number here, as well. 

 

Thanks!

  • Yxzzhx's avatar
    Yxzzhx
    New member | Level 2
    2 years ago

    I am having the same issue. 

    Here is my ticket number Ticket 22693809

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Yxzzhx, I hope you're doing well! 

       

      I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply? 

       

      Keep me posted! 

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