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stgray's avatar
stgray
New member | Level 2
2 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey stgray, sorry to hear about this.

 

Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?

 

Let me know what you find and we'll take it from there, Sam. 

Nobodybob's avatar
Nobodybob
New member | Level 2
2 years ago

I also have a charge coming off my card for 2 months now of $20.00 And the same address https www.HELL  Ca94158  14157660273

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Nobodybob. If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. 

     

    Just don't forget to provide us with your ticket number here, as well. 

     

    Thanks!

    • Yxzzhx's avatar
      Yxzzhx
      New member | Level 2
      2 years ago

      I am having the same issue. 

      Here is my ticket number Ticket 22693809

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Yxzzhx, I hope you're doing well! 

         

        I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply? 

         

        Keep me posted! 

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