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stgray's avatar
stgray
New member | Level 2
2 years ago

Unauthorized Charge

Hello,   I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:   "Credit Card DROPBO...
Payments
stgray's avatar
stgray
New member | Level 2

Hi Walter,

 

Thank you for your help. There is no transaction ID on the charge. I have no idea what this charge is if it's not from Dropbox, and I'm not sure why it says Dropbox.

 

Thank you,

Sam

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Sam; Happy New Year!

 

From what you sent above, it sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. 

 

If you haven’t done so already, can you please open a ticket with our support team via this link, and then, send me the ticket number you’re going to receive?

  • sairasaleem053's avatar
    sairasaleem053
    New member | Level 2
    2 years ago

    can you help me too. i have the same issue. here is my ticket id Ticket 22367274

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey sairasaleem053- thanks for the ticket ID. 
       

      I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.

  • bsizzle's avatar
    bsizzle
    New member | Level 2
    5 months ago

    Hi nancy! I've been getting this too. & I'm trying to find out what account it is connected to and how to cancel it. BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years. please please advise. thank you so much

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      bsizzle wrote:

      I'm trying to find out what account it is connected to ...

      You can use the credit card charge lookup tool to identify the account.

       

      BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years

      If you're unable to identify and/or sign into the account, you can contact Support for assistance. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

       

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