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Forum Discussion
Unauthorized charge to our PayPal account
Hello Dropbox team,
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.
Can someone please get back to me as your email says you support onl...
surajramnani wrote:
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.
Megan
Dropbox Staff
Dropbox StaffHi protrading104, happy Monday!
Would it be okay for me to reach out via email, in order for us to have a closer look into this?
Let me know!
- Megan
Hi protrading104!
I just sent you an email. Reply back and we'll take it from there.
Thanks a bunch!
I already confirmed email, check please
what's next ?- Walter
Hey there protrading104, sorry to jump in, but I just wanted to mention that I was able to locate your ticket in our system and I can see that the agent handling your case has already responded to you and waiting for your response to continue with your query.
