You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MattG2's avatar
MattG2
New member | Level 2
2 years ago

Unauthorised billing

Hello, my bank has just informed me that Dropbox has billing my account £95 every year since 2018. I signed up to a free Dropbox account in 2018 but I have never used Dropbox and I have never agreed ...
cancellations
Refunds
Leevonlux's avatar
Leevonlux
New member | Level 2
2 years ago

I also just found that I’m being charged for Dropbox basic 19.99/mo and have emailed them to cancel with no ability to speak to a human. It is such a scam

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Leevonlux wrote:

    I also just found that I’m being charged for Dropbox basic 19.99/mo ...

    Basic accounts are free. If your Plan page shows that you're on Basic but you're still being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account that you're being charged for.

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