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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi ThenmozhiMurthi, thanks for bringing this to our attention.

 

Are you following these steps to delete your Dropbox account?

 

What error are you getting when trying to delete it?

 

Any other info or screenshots would be helpful!

  • SW72's avatar
    SW72
    New member | Level 2
    18 days ago
    I use an AppleID to sign in, so had to create a password in Dropbox before I could delete the account. But when I click “Permanently delete” I get the error “Hmmm. Can’t reach this page” on https://www.dropbox.com/account/post_delete. I have tried deleting from both app and website.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      Hi SW72, could you try switching browsers to see if this helps when following these steps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

      • SW72's avatar
        SW72
        New member | Level 2
        18 days ago
        I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”

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