You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jrm1's avatar
jrm1
Explorer | Level 3
7 months ago

Support doesn't help as I'm trying to upgrade to a Business account.

I have been trying for weeks to get in contact with a sales representative to upgrade to a business account. I have been through the "Chat" service dozens of times where I have "chatted" with "real p...
dropbox business
Payments
Plans
upgrades
jrm1's avatar
jrm1
Explorer | Level 3

Also, I have tried calling several times and it goes to a voicemail. I have left several messages with my information and never received a call back.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey jrm1, sorry to hear about this.

 

Can we have the ticket number for your most recent interaction with our support team, so we can take a look?

  • jrm1's avatar
    jrm1
    Explorer | Level 3
    6 months ago

    I get messages from the following email. That has a transcript of conversations. But there isnt a number anywhere. I have several emails like this from every time I opened a chat

    Chat Transcript <no-reply@snapengage.com>

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      I’m sorry to hear about your experience, jrm1. 

       

      Just to clarify, have you been in touch with our Sales team via the contact info showing here?

       

      Let me know and we’ll go from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!