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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jfvolz, sorry to hear you're having issues with this.

 

May I ask if you've tried an alternative payment method to upgrade your account?

 

Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?

 

Thanks so much!

jfvolz's avatar
jfvolz
Explorer | Level 3
11 months ago
I have tried 3 different computers, browsers, and payment methods. Still won’t work.
I can’t attach a screen shot but it’s the same errors as others have experienced on this thread.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey jfvolz - sorry to jump in here, but would it be OK if we reached out via email to have a  further look internally?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Sure thing jfvolz - you've got :envelope: 

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