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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
3 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
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upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey GraniteConsulting! Have you opened a support ticket about this perhaps? 

 

If not, can you clarify what plan you’re trying to upgrade to, when you receive this error, and also send me a screenshot of it?

 

Also, have you checked your browsers for any pending updates, and disabled any additional plugins?

GraniteConsulting's avatar
GraniteConsulting
Helpful | Level 5
12 months ago

Hi Nancy. I was only offered to come here and post. I was not offered a support ticket. The issue has not been addressed. 

Trying to upgrade from basic to Family. 

All browers tried (3) are up to date and extensions were not the issue. 

HELP!

 

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