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Forum Discussion

iamkialyn's avatar
iamkialyn
Explorer | Level 3
28 days ago

Request for Refund on Automatic Dropbox Subscription Renewal

Hi Dropbox Community,   I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need...
cancellations
Dropbox Plus
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey iamkialyn, thanks for joining the Dropbox Community and happy Monday!

 

In most cases, payments for Dropbox subscriptions are not refundable, unless required by law, however each case is carefully investigated.

 

Can you please give us the ticket number for your communication with our support team, so we can take a look as well?

 

Regarding sharing, no shared folder members will lose access to the files, even if your account gets downgraded.

 

If your account goes over its quota after the downgrade, the account will simply stop syncing new files.

 

If you have any other questions, let me know.

iamkialyn's avatar
iamkialyn
Explorer | Level 3
26 days ago

Hi Hannah,

 

Thank you for your response. I don't have the ticket number but I only received the auto response when I contact the support. (see below)

 

Hello Kialyn [removed],

 

Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.

 

To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support  for more info.

 

Dropbox Help Center 
Dropbox Community 

Thank you for using Dropbox.

The Dropbox Support Team

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    26 days ago

    Thanks for your update, iamkialyn.

     

    How did you originally create your ticket? Was it from this page?

    • iamkialyn's avatar
      iamkialyn
      Explorer | Level 3
      26 days ago

      Hi Hannah, I emailed directly to support-paypal@dropbox.com.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        26 days ago
        iamkialyn wrote:

        I emailed directly to support-paypal@dropbox.com.

        You can't do that. As noted in the automated response, they don't monitor incoming email for support. You need to open a ticket on the Support page.

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