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Betsy Craig's avatar
Betsy Craig
New member | Level 2
3 months ago

You've been charging me every month for years on an account I can't find

I have two BASIC accounts under two different email.  I am not being charged for either one.   However,  I get an $11.99 charge every month for years.  When I try to input the information from my...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @Betsy Craig, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. You don't need to enter the transactions


Keep me updated with any progress!

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