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Forum Discussion

nielsvh's avatar
nielsvh
Explorer | Level 4
9 months ago

Upgraded my account to 2000GB via IDEAL but it‘s still on Basic

I decided to upgrade my account to 2000GB (plus) and payed with IDEAL via a Dutch bank. The money was removed from my bank, but my account remains unupgraded and I got an error message.  After...
Payments
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey nielsvh - thanks for bringing this to our attention.

 

In this case, since we're going to need some sensitive information to look into this for you, would it be OK if we sent you an email to investigate?

 

Otherwise, you can reach out to our support team from your end through this form.

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.

 

In any case, please keep us posted!

  • nielsvh's avatar
    nielsvh
    Explorer | Level 4
    9 months ago

    Hi Walter, 

     

    Thank you for the message. It's okay to send me an e-mail to investigate this problem. How do I have to share my e-mail address?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi nielsvh! Sorry for chiming in. 

       

      Do you have access to the email address shown on this page? If yes, we can email you there directly.

      • nielsvh's avatar
        nielsvh
        Explorer | Level 4
        9 months ago

        Hi Nancy, 

         

        No problem, thanks for your message. I see my email address on that page and I have access to that email address, so I think it's possible for you to send an email to me. If not, let me know!

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