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serpvect's avatar
serpvect
Explorer | Level 3
2 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi serpvect,

 

Sorry to hear you're having trouble with payments.

 

Thanks for providing the details.

 

I have notified the team internally and bumped the priority of the mentioned ticket.

 

You will get a reply directly in your account email. Please be sure to check your spam/junk folder.

 

Keep me posted in case of anything else !

  • serpvect's avatar
    serpvect
    Explorer | Level 3
    2 years ago
    Support reacted urgently.
    Closed the ticket and advised to contact Google to investigate the issue. It's a shame and a FRAUD to my opinion. Google indicates my subscription is ACTIVE. The next payment date is set. It's not my problem! I just want to get service I'm regularly paying for! And getting nothing in return. Will have to raise the issue to legal plane. Besides, I'm gonna publish the whole case in mass media and over internet. There are a lot of people facing the same problem with Dropbox. Just have a look at your community portal - many topics with exactly the same issues from customers.

    Regards, your deceived and disappointed (ex-)customer.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

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