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Forum Discussion

skarl's avatar
skarl
Explorer | Level 3
5 months ago

I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.

Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up s...
Notifications
Plans
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hmm, I see. Can we log a ticket for you then and investigate this further?

skarl's avatar
skarl
Explorer | Level 3
5 months ago

Yes, please. I really want this to be resolved. It feels unfair. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey  @skarl - sorry to jump in here, but could you try one last thing for me before we revert this to email?

     

    I'd like you to try zooming in and out in your browser to see if there's a way to close the window shown in your screenshot.

     

    Let me know if you still notice the same! 

    • skarl's avatar
      skarl
      Explorer | Level 3
      4 months ago

      No worries, I tried that and there is no way to close the pop-up. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Thanks for trying, @skarl.

         

        I just sent you an email, so we can investigate further. 

         

        Make sure to get back to me when you have a chance.

         

        Cheers!

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