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carrolbenj's avatar
carrolbenj
Explorer | Level 3
7 months ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since...
Account Access
cancellations
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi carrolbenj, thanks for the info. To cancel the subscription without access to the account, you can contact the support team directly.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

carrolbenj's avatar
carrolbenj
Explorer | Level 3
7 months ago

Ticket #24210270

 

I did submit a ticket with the coppervale email first so their might be two tickets that look similar. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi again, carrolbenj! I could locate your ticket and I can see a member of our support team has already assisted with your request.

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