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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do
Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?
Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?
They can't even keep track of billing and payments!
- Mark
Super User II
Hi Marc A.6
Before renewing did you cancel and downgrade on the plan you already had (I assume via website)? Reason I ask is that it isnt possible to swap payment plans between app stores and the website while one is in progress. So, if you didnt do that then you have accidentally set up a second account
hey, maybe u must contact admin dropbox from twitter, they are fast respone in there
- Hello, I purchased an annual subscription for a plus account, but it’s not showing up in the app. My account remains basic, even though my bank account is showing that the $130 went through. I tried to restore purchases, signing in and out, and deleting the app. Is there anyway to fix this? Reading from a couple articles shows that this problem has been going on for a couple months for a lot of people. Has anybody found an applicable solution to this?
- Hannah
Dropbox Staff
Hey Lola136, do you mean that you upgraded the wrong account?
Or did you just use the wrong email, when you created the account?
If the latter, you can simply change the email address of your account by following the steps in this article.
As for you Elijah12, I'm sorry to see you're having trouble upgrading your account.
Can we send you an email, so we can investigate further?
