You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Free Member for Years but Charged $180
Hi, I sent a message through the help/support center but never received a response. I have been a dropbox member since the early 2010s. The free account included added storage for every referral ...
Walter
Dropbox Staff
Dropbox StaffHey msprings, sorry to hear about this.
Did you get a ticket ID as a reference when you reached out to our support team?
If not, would it be OK if we reached out via the email address you've linked to your profile here, on our Community to have a further look internally?
Let me know and we'll take it from there.
Walter,
Thank you for the response. I am fine if we continue this conversation via my email. I thought it was strange that I didn't receive an email with a confirmation. No matter. It's time to get things sorted. I look forward to hearing from you.
Best,
Mike
- Megan
Hi msprings, I just sent you an email, and I'll be happy to look into this for you.
Reply back to me, as soon as possible, and we'll take it from there!
Hi Megan,
I don't see your email in any of my accounts or folders. How can we confirm my email without posting it for all in the community to see?
Mike
- Hannah
Sorry to jump in here, msprings.
The email address Megan used would be the one associated with your Community profile, which should be the one you see in your Dropbox account settings.
Can you also check your spam/junk folder in case it went there?
