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Forum Discussion
Drop box business merge account
I am going to ask here since Dropbox support seems to be nonexistent. I had a Dropbox pro account with my company email that I paid for personally in April of this year. I used the account for bo...
inirx wrote:
Today my employer decided to upgrade to dropbox business. I was not given any notification at all of this or any ability to decline the 'invitation'.
You were, actually. If you read the full details when joining the team, it tells you that the admins of the team can upgrade the team to a Dropbox Business account, giving them control over your account. You have to confirm this choice before joining the team. This is why it's suggested that you join a team using a new account, to keep things separate.
My manager removed my account from the dropbox business account as there seem to be no way to undo this (which is completely ridiculous). As a result I have lost my pro subscription that I paid the year for in April ...Since the account was no longer yours, when it was removed from the Business team it was deleted. In order to get access to the account again, the team admin would need to contact Dropbox Support and request that the account be restored. As a Business customer they will have access to phone support through their Admin console.
I am wondering how I can either get my account refunded
There's nothing to refund. When you join a Dropbox Business account, any remainging time left on your Plus subscription is refunded to you. If you just paid in April, you'll get the bulk of your subscription refunded to you automatically. This occasionally does take some time (on the bank's side, not Dropbox's). Check your account for the refund. If you don't see it you can contact Dropbox Support.
It has been 12 hours with no response from supportReplies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users). You can track your ticket here:
What company in 2017 offers a paid service with no phone number to support the paying customers?They do have phone support, for Dropbox Business and Enterprise customers. The phone number and required PIN is found in the Admin console udner Help. Basic and Plus customers use the Support system to open a ticket.
Jane
Dropbox Staff
Dropbox StaffHey
Sorry to hear about the frustration caused. Could I have a ticket ID to reference, so that I have this looked into by one of our specialists?
Thanks in advance, looking forward to hearing back from you!
Kind regards,
JaneA
5853661 - No reply since Friday at 11:11 am.
- Jane
Hey
Sorry to be negative, but this feature feels like such a mess. I have the same issue and have now, with one click, handed my entire Dropbox history to a near stranger. All files for all previous clients are now controlled by a new client. Yes, it's my fault. But it feels far too easy to mistake this invitation for something resembling a shared folder. And there is no way to resolve the issue by myself. Please consider changing this, Dropbox.
- Jane
Hey BenJohnston,
I appreciate your frustration, though I'm here to expedite resolution, as much as I can.
Could you please check your email inbox for their reply and let me know here if you're unable to locate it?
