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Forum Discussion

dpcrush2112's avatar
dpcrush2112
Explorer | Level 4
2 years ago

Cancellation of a Dropbox account but can't get it quite right.

I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly.  I got frustrated and deleted everything my dropbox account (probably a mistake)...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?

 

Love4littleman, what happens when you attempt to cancel the plan?

bobscarwidow's avatar
bobscarwidow
Explorer | Level 4
2 years ago

Hello,

I don't find the "Plan" page.  I go to settings and this is what I see. I don't see Plan.  If you do, please tell me where.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi bobscarwidow, thanks for the screenshot! 

     

    Based on the info shown there, it looks like you're using a Basic, free account, not a paid one. 

     

    Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store? 

    • bobscarwidow's avatar
      bobscarwidow
      Explorer | Level 4
      2 years ago

      Megan,

      I was finally able to cancel/delete my account yesterday.  I was able to finally find a live person to "CHAT" with.  That's all it took.  Thank you for offering your help. Hopefully, i will not have to deal with Dropbox in the future. It was not a pleasant experience at any level.

      Sally

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