You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Guanso's avatar
Guanso
Helpful | Level 6
2 years ago

Being billed for an account I don't have access anymore

Hi all! Just got billed for an annual plan on an account I don't have access to anymore. Neither do I have access to the email used to make the subscription last year. Can someone help me? Thanks ...
cancellations
Payments
Refunds
  • Guanso's avatar
    Guanso
    2 years ago
    Hey guys, hope you're all doing well. I haven't had any email sent as a reply to my support ticket. Any ideas? Do you have an email that you know the Dropbox team answers?

    Thanks again, cheers
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Guanso, sorry to jump in here. 

 

If you never received a response along with a ticket number for your reference, perhaps the help request wasn't submitted after all.

 

Would you like us to send you an email from our end, so we can look into it together?

Guanso's avatar
Guanso
Helpful | Level 6
2 years ago

Hi Hannah, thanks for reaching out! Yes, I would like that very much, thanks.

I'll leave my email here, it's an alternative email, not the one use in my current dropbox account: [removed per the Community's Guidelines]

I appreciate you reaching out, hope you can help!

Have a nice day, thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Guanso, sorry to jump in here, but I'm afraid we can't reach out to an email address that's not associated with your profile here on our Community.

     

    If you'd like to do this from your end, you can open an incognito window and fill in this form without signing into any Dropbox account. 

     

    You can let us know your ticket ID once this is done so we can check it in our system as well, if needed. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!