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Forum Discussion

CR4FTY's avatar
CR4FTY
Explorer | Level 3
3 years ago

Purchased subscription, but account services still seem as basic

As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscript...
Plans and upgrades
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

     

    If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

CR4FTY's avatar
CR4FTY
Explorer | Level 3
Absolutely
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

 

If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

  • CR4FTY's avatar
    CR4FTY
    Explorer | Level 3
    3 years ago
    Did not use iTunes
  • CR4FTY's avatar
    CR4FTY
    Explorer | Level 3
    3 years ago
    However doing restore purchases (didn’t see the button) did solve my issue
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Awesome news CR4FTY! 

       

      If you need anything else, let us know. We're one post away. 

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