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Forum Discussion

CR4FTY's avatar
CR4FTY
Explorer | Level 3
3 years ago

Purchased subscription, but account services still seem as basic

As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscript...
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

     

    If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

CR4FTY's avatar
CR4FTY
Explorer | Level 3
Dropbox family plus for $26.99 I used my iPhone but I think when I was doing it in the app it took me to the website, this was last night so I’m a bit foggy there
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi CR4FTY, would it be okay for me to reach out via email, in order for us to have a closer look into this? 

  • CR4FTY's avatar
    CR4FTY
    Explorer | Level 3
    3 years ago
    Absolutely
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry CR4FTY, but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes?

       

      If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

      • CR4FTY's avatar
        CR4FTY
        Explorer | Level 3
        3 years ago
        Did not use iTunes

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