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Forum Discussion
CR4FTY
3 years agoExplorer | Level 3
Purchased subscription, but account services still seem as basic
As stated in the subject my issue is that I purchased the family plus subscription and it is recognized as active however when I log in my account is still shown as basic service. If I check subscript...
Hannah
3 years agoDropbox Staff
Hey CR4FTY, thanks for bringing this to our attention.
Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one?
And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website?
Let me know and we'll go from there!
- CR4FTY3 years agoExplorer | Level 3Dropbox family plus for $26.99 I used my iPhone but I think when I was doing it in the app it took me to the website, this was last night so I’m a bit foggy there
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