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Forum Discussion
jw1313
3 years agoExplorer | Level 3
Promo popup offer disappeared
Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but n...
jw1313
Explorer | Level 3
Hi, thanks for replying!
It was a 3 months free offer for me to upgrade from my basic account. No new devices.
Hannah
3 years agoDropbox Staff
Sorry to jump in here, jw1313, but can you check your email, to see if you also received an email about this promotion?
- jw13133 years agoExplorer | Level 3
i did check and checked again - sadly, nothing
- Walter3 years agoDropbox Staff
Hey jw1313, would it be OK if we reach out via email to have a further look internally at this point?
- jw13133 years agoExplorer | Level 3
I was led to understand that the forum was the only place to resolve issues for basic members. I needed the space so purchased one month of service hoping that this could be resolved before renewal comes up
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