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Forum Discussion
Payment went through but my plan wasn't upgraded after receiving error message
I made a payment with my debit card to upgrade to the plus plan from the basic one. I choose the monthly billing cycle, and when I clicked the purchase button, the amount got debited from my bank but an error message popped up, and it still hasn't upgraded my plan. I have the bank statement to prove it. Please dropbox support get back to me as soon as you can.
- Rich
Super User II
Nabi Studio wrote:
I made a payment with my debit card ... and when I clicked the purchase button, the amount got debited from my bank but an error message popped up ... Please dropbox support get back to me as soon as you can.
Support doesn't work on the weekends. You'll need to open a ticket and someone will get back to you when they return on Monday.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
