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Beverlymendes's avatar
Beverlymendes
Explorer | Level 3
2 years ago

Payment made via Google Pay, account not upgraded

Urgent Help required I made a payment to the annual subscription via Google Pay App in India. The account has still not been upgraded. Gpay has confirmed payment has been made. Dropbox claims payme...
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upgrades
Beverlymendes's avatar
Beverlymendes
Explorer | Level 3
Yes I have only one account. Was signed in from that. I was charged in USD. Couod that have been the issue. But i have made a dropbox oayment in usd before. I have the UPI transaction number. Is it not possible to check by transaction ID?

Nope the payment does not appear on this page. Also payment was made via Google Pay application. So no chance of fraud.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

As the payment isn't on the system, could you try cancelling the plan and requesting a refund from Google Play directly, and try upgrading again via the app, or the Dropbox site directly?

  • Beverlymendes's avatar
    Beverlymendes
    Explorer | Level 3
    2 years ago
    Yes I have raised a complaint through my bank and requested for a refund. I dont think dropbox has made any sort of enquiry through UPI id which is very complacent on their part. Just checking is a transaction is successful or not does not count for any investigation. Very disappointed in their service.

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