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crj444's avatar
crj444
New member | Level 2
16 days ago

Paid for Dropbox Plus but I'm still on the Basic plan

I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service pers...
crj444's avatar
crj444
New member | Level 2
16 days ago
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I can't even find WHERE to submit the billing help request.  Following the link just leads me to more help topics.  When I'm logged into my account it shows the transaction but if I click on "receipt" it goes to an error screen.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago
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    I see, thanks for letting me know about this crj444 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

     

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I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service person because that's not included in the basic plan.  So frustrating!!  

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I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service person because that's not included in the basic plan.  So frustrating!!  

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I can't even find WHERE to submit the billing help request.  Following the link just leads me to more help topics.  When I'm logged into my account it shows the transaction but if I click on \"receipt\" it goes to an error screen.

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I can't even find WHERE to submit the billing help request.  Following the link just leads me to more help topics.  When I'm logged into my account it shows the transaction but if I click on \"receipt\" it goes to an error screen.

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Paid for Dropbox Plus but I'm still on the Basic plan","moderationData":{"__ref":"ModerationData:moderation_data:827285"},"body":"

I see, thanks for letting me know about this crj444 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

\n

 

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I see, thanks for letting me know about this - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

\n

 

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