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kvinna's avatar
kvinna
Explorer | Level 3
2 years ago

No invoice in the account, but the credit card account has been debited

Hello, I have a credit card charge from 20 October for a dropbox subscription of 199 euros, but when I go to my account there is no invoice. The invoice should be for this account. By mistake it coul...
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  • Jay's avatar
    Jay
    12 months ago

    Hi kvinna, thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

kvinna's avatar
kvinna
Explorer | Level 3

Sorry if you have a different expectation of what you should do and you're not a native speaker. I completely overlooked the fact that I shouldn't register. I have now made a request, here is the ticket number Ticket #23089523. Thank you

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi kvinna, thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

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