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Forum Discussion

Yve2's avatar
Yve2
New member | Level 2
5 months ago

My payment method isn't accepted when trying to upgrade to monthly Plus.

I would like to upgrade (Basic to Plus, monthly bills) However, when I enter my payment details or select Paypal, I receive the same error message, 'There was an error completing payment'. However...
Dropbox Plus
Error Messages
Plans
upgrades
  • Nancy's avatar
    Nancy
    5 months ago

    Thanks for bringing this to our attention, @Yve2!

     

    Out of curiosity have you tried any other browsers or even an incognito window? 

     

    Let me know and we can take it from there.

Yve2's avatar
Yve2
New member | Level 2

I did it in Incognito and that worked!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

I’m glad to hear that worked! I’ll be here for anything else you may need.

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