You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bartholoviews's avatar
bartholoviews
New member | Level 1
14 days ago

My paid-up Plus subscription was replaced by an empty Basic account.

I am a longtime plus account subscriber but my account shows only an empty, basic account. What happened to my up-to-date, paid, plus subscription? How can I get access what I'm paying for?
Account Access
Dropbox Basic
Payments
bartholoviews's avatar
bartholoviews
New member | Level 1
10 days ago

Hello, Walter. Yes, please contact me via email. Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Hey bartholoviews, I just emailed you, so we'll investigate this further internally.

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