You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bartholoviews's avatar
bartholoviews
New member | Level 1
14 days ago

My paid-up Plus subscription was replaced by an empty Basic account.

I am a longtime plus account subscriber but my account shows only an empty, basic account. What happened to my up-to-date, paid, plus subscription? How can I get access what I'm paying for?
Account Access
Dropbox Basic
Payments
bartholoviews's avatar
bartholoviews
New member | Level 1

That did not help. The 12-digit ID required is alphanumeric. The one linked my Dropbox charges is a 15-digit numeric ID. Nonetheless, there are only two possible email addresses that apply, and I tried logging out and logging in with both. I got the same empty Basic account with both.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 days ago

I see, thanks for letting us know about this bartholoviews 

Since you were unable to locate your upgraded account, would it be OK if we reached out via email to have a further look internally? 

 

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