You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My account got downgraded - can you help me?
I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on pa...
Hey Chris!
Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off.
The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you log a support ticket with us.
Hope that helps!
DD1
Dropbox Staff
Dropbox StaffHey Chris!
Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off.
The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you log a support ticket with us.
Hope that helps!
