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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
the same for me!!! I have tons of information on my family account and do not know what to do.
Hannah
Dropbox Staff
Dropbox StaffHey dazoom, iksor and Vahab Solgi, thanks for alerting us to this.
Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?
Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account.
- Megan
Hello everyone, I hope you're doing well!
You can keep an eye out on all the official domains that Dropbox will use to contact you from, by clicking here.
The best thing for you to do would be to reach out to our Support team, in order for them to be able to assist, along with all the account-specific info they'd need from you. If you already have a ticket number, let me know so I can locate it on our system.
If for whatever reason, someone is facing any trouble when trying to create a ticket, let me know and I'd be happy to open one for you.
Thanks!
Dear Megan , Dropbox Support created two tickets for me but after my answer i haven't received any answer and my account has been closed already!! the numbers are:
- Ticket #16320461
- Ticket #16325501
- Jay
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
I´m trying that but it redirects me to the help page, there is only a BOT chat.
Confirmed. I also don't see a prompt.
Hannah I can confirm I also received the email and prompts on all my devices, but clicking on them simply takes me to the online dashboard, with no prompt and nowhere to add the date of birth.
Same. Notification re: DoB with link, click the link and no prompt at all. Nothing.
i recieved the same notification and I entered an incorrect number in year, now it tells me that my account will be closed. How can I update the information?
Confirmed as well. The first time I received the message last week, I WAS taken to a page to add my d.o.b, which I did. I have subsequently received the same request at least twice more and both times the link only takes me to my dashboard and nothing else.
