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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Please help with this issue urgently.
So today is September 1st and like everyone else here I have woken up to yet more messages from Dropbox to update my dob with absolutely no way to do it. This time it was through notifications via the Dropbox apps on both my phone and my laptop - but these still just link to either the generic info page (with no info on how to do it) or to my Dropbox folder online. There is no dob field in Settings so where on earth am I supposed to input this information?
I love using Dropbox, but this is just ridiculous and I am going to spend every waking moment worrying about if or when I am going to lose access to my files.
completely agree. Dropbox have really dropped the ball in their communication with their clients.
How many thousands of man-hours have been spent trying to find the illusive "date of birth" field by all the Family users?
I checked with my friends and yes this only appears to affect Family users as none of them have had this message. I'm the only sucker paying for Dropbox for me and my 27-year-old partner.
