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samanthaBM's avatar
samanthaBM
New member | Level 2
9 days ago

I've paid for my plan's renewal, but my account was downgraded instead.

Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
downgrade
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about the situation, samanthaBM. Let’s have a look into this.

You can attach your screenshot here by clicking on the camera icon below: 

If there’s any sort of personal info showing, please make sure to cover it first (otherwise, it’ll be publicly visible).

In case you don’t wish to post your screenshot here though, we can also log a ticket for you (to the email address you see here) and check this internally. 

Let me know what you prefer.

samanthaBM's avatar
samanthaBM
New member | Level 2
9 days ago

ClosedID #24397151 Created 10/22/24, 03:59 PM

SM

Samantha Brunella Medugno22 days ago

MAIL samanthabmedugnoATgmailCOM

Cardholder name: Medugno Brunella

First 6 of credit card number: 530558

Last 4 of credit card number: 281C6

Billing postal code: 1970

Date: Mon

Oct 21 2024 00:00:00 GMT+0200 

Amount charged: 119.88

Issue details: Hello dear dropBox Team

The payment is pending, the transaction should be transpose in a day or two's time. I'm

sorry for the delay, with my best regard Miss Medugno Brunella Samantha on today's day

the Tuesday twenty-two / October 2024 Bruxelles BRX Flanand Brabant VBR Belgium BE - EU

Europe having sent this short electronic correspondence to you.

This is the last entry I have found about the made payment. I do not understand how and why you are going on about not made payments. DO PLEASE RESPOND OR LEAVE AN USABLE E-MAIL ADDRESSE TO THE CUSTOMER SERVICE, ACCOUNT BILLING AND SUBSCRIPTIONS. Thank you 

Data as read from picture I made changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024.

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