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Forum Discussion

samanthaBM's avatar
samanthaBM
New member | Level 2
2 days ago

I've paid for my plan's renewal, but my account was downgraded instead.

Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
downgrade
Payments
Plans
Sam - The Productioneers's avatar
Sam - The Productioneers
New member | Level 1

We’re facing the exact same issue with our Dropbox business account—payment was processed on November 23 to extend our subscription through 2025, yet our account is now blocked, demanding another payment. This is completely unacceptable and has essentially brought our business operations to a halt.

I’ve just posted about this in a new thread as well, hoping Dropbox addresses this ASAP.

samanthaBM's avatar
samanthaBM
New member | Level 2
2 days ago

I would have said the same thing, it is just not acceptable.

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